Returns & Exchanges

At Ishibashi Music Corporation, we strive for your absolute satisfaction with every instrument purchase. If your gear arrives damaged or defective, we offer a comprehensive return and exchange policy within 14 days of delivery.

Return Process

• 1.
  Initial Contact

  Notify our customer support team within 14 days of receipt, providing your order number and detailed photos of the instrument or any shipping damage.

• 2.
  Return Authorization

  Once your request is reviewed, we will issue a Return Merchandise Authorization (RMA) number and provide specific shipping instructions for your location.

• 3.
  Secure Packaging

  Carefully pack the item in its original factory packaging, including all accessories, manuals, and warranty cards to ensure a full refund.

• 4.
  Inspection and Refund

  After our technicians inspect the returned item to verify its condition, we will process your refund or ship your replacement within 5-7 business days.